Few things to know before you buy
How to select the best kukri/knives for me?
Complicated but we have categorized in depth(main menu), you can also use the filter (search) function. And still, you are unsure just talk to us. We are here to help you out.
Are all the specification accurate?
- The mentioned units may vary marginally (10-15%) since its handmade.
- The mentioned Blade Thickness may vary to get the required weight (Actual Weight). WEIGHT/gm is given priority over THICKNESS/mm
- All knives are RIGHT handed, for LEFT-hand mention in “Your Message” field in Checkout page while ordering. It is FREE.
can I change the specification of an individual product?
Yes, you can, either you can fill our custom design form or contact our customer support or you can even email us directly. (price may subject to change on specs)
How long will it take to deliver?
Depending on the stock, we will update you along with the invoice. Since all our knives are made only upon order. It will take up to 7 days to finish the product, and the shipping takes further 3-5 days, which makes 10-15 days in total.
I have placed the order, but you haven't received the confirmation?
Don't worry we work in Nepali time zone (GMT +5.45) (working hours 10am to 5pm NST). You can LIVE CHAT with us even if your SPAM mailbox is empty after 2-3 working days.
Who's Didier Wenger? (Paypal Payment)
Why is the online payment acknowledgment in Didier Wenger's name when I paid to KHHI? Mr. Didier Wenger is KHHI's official associate and a trusted friend. All the online payment will be credited/deposited into KHHI's Paypal a/c under his name. KHHI's PayPal a/c is maintained from Switzerland and maintained by a Swiss, Mr. Didier Wenger.
What are your buying and selling policies? Warranty/ Guarantee Policy
What if I received damaged /low-quality products? or finishing issue?
Firstly we are sure you won't get a chance to complain. Still, if you get, don't worry we will take care as a part of our warranty policies (Refund or Replace or Repair). We can also handle this on an understanding basis. We get a few issues as handmade things cannot be made as perfect over machine-made. You need to understand this as well.
How do you maintain your quality? (raw materials, production, testing etc)
Till now you must have come across that KHHI is best known for quality. Still, we want you to know how we maintain the quality standard. Please visit our Quality page we have explained a lot.
We have provided as many details as we can on each product detail page.
Are all product handmade? or machine is used
Yes, both. CNC machine is used for profiling the shape and size of the steel (blade); then after Kamis do the rest of the making with bare hands. more than 70-80 % knives are made using the traditional method.
Shipping & Tax or LEGALity?
- Please inquire before if your country/state allows you to purchase and use the product.
- The tax they take from you.
- We can ship to almost every country.
If you didn't get your answer reading to all these Q/A, then let us know, we will answer you back.!!