| How to Order and Pay Online? |
| How to Calculate the Shipping Cost? |
| How to find out the Shipping Status of my order? |
| How do I Search for a specific khukuri to my need? |
| How long is the Delivery Process? |
| What are offline payments options |
| What about Custom Rules and Formalities? |
| How do Offer zones work? |
| Which cards are acceptable for online payment? |
| How can I pay for a custom design order? |
| Can I change the language of the site? |
| Which currencies are accepted? |
| I'd like to know more about KHHI's online policies |
| How do I chat online with KHHI? |
| Can I ship to APO or POB Addresses? |
How to Order and Pay Online?
- Click โCatalogโ located at the top of home page
- Click on the desired khukuri category you want to have a glance at
- Click โAdd to Cartโ to order or Click the picture itself to get detailed information about the product and click โAdd to Cartโ.
- Click โCheckoutโ if you are done with shopping, click โUpdateโ button to update any changes made in the cart or click โRemoveโ to remove the selected product(s) from the cart
- Fill in the โBilling and Shipping Addressโ with your information and click โContinueโ
- Review your order information carefully (For any correction needed for โBilling and Shipping Addressโ click โChange Addressesโ and for any Changes in the cart, click โMake Changesโ
- If all is well, click "Complete Your Order" button which will redirect you to the payment processing page of Paypal.
- If you have a Paypal account, simply log in to your Paypal account, carefully review the โReview your paymentโ page and click โPay nowโ button. If you don't or you want to use your credit or debit card then click โContinueโ
- Fill in your paying Credit or Debit card's details and click โReview Order and Continueโ button to pay for the order
- If your online transaction is a success then โReturn to Merchantโ link will appear, click it to return to the KHHI's site.
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How to Calculate the Shipping Cost?
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Select and add (Add to Cart) the product(s) you want to buy in the cart
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Update your Cart for any change/s made
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Select the destination Country
- Click Calculate button
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How to find out the Shipping Status of my order?
- Click โTrack Your orderโ (Bottom right corner) in the home page
OR
- You can too directly access to this link: http://www.khukurihouseonline.com/Content/TrackOrder/
- Insert the tracking number provided by KHHI's shipper in the โTracking โ box and select the courier used for your order from the drop-down list
- Click โTrack Orderโ button (the new opening window will give you the current status of your order)
"Note: As thousands of shipping (mailing) occurs through different countries in a day there is a good chance that your Tracking No. may collide with other shipment/s with the exact same figure. In a case like this, it is recommended to distinguish your shipment from the rest by checking the origin of the shipment which is Kathmandu , Nepal .
OR
You can also visit the link provided to you by KHHI's shipper through email. (Please pick/distinguish your shipping status under the forwarder's name, โAtlanta Tradersโ). |
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How do I Search for a specific khukuri to my need?
- Click the "Search" button (Top right corner) in the home page
- Enter the name / keyword / target-word of the searching item/s or Search the specific/desired product according to the range/choice provided (by Price)
Also
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Click theโ Catalogโ button (Top right corner) in the home page
- Enter the name / keyword / target-word of the searching item/s in the โSearchโ box and Go button or simply press โEnterโ
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How long is the Delivery Process?
The delivery time entirely depends on the type and availability of the product that is ordered. Khukuris โIn Stockโ would be delivered within 10-12-15 days and โOut of stockโ within 20-25-30 days. Nonetheless, we assure you that our processing, forwarding and delivery activities would be from as early as possible unless our activities are badly disrupted by some unavoidable circumstances. KHHI's shipper (Quickway Cargo/Atlanta Traders) will email you the Tracking details once the order is forwarded to them by KHHI.
KHHI uses DHL, TNT, FedEx and USPS for its mailing services
* Order processing + forwarding = 4-6 days
* Legal procedures (formalities + documentation) = 1 day
* Shipping (source to destination) = 5-8 days |
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What are offline payments options?
- Bank Wire Transfer ( Bank Fee At Buyer's End )
- Western Union Money Transfer (Service Charge At Buyer's End)
- Bank Draft or Cheque ( Bank Fee At Buyer's End )
For More Info Contact us at customercare@khukurihouseonline.com |
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What about Custom Rules and Formalities?
We declare all kukri/s as "Souvenirs from Nepal โ or โTraditional Handicrafts from Nepal โ under the GSP code provided to Khukuri House by the Nepalese Govt. We also make all the required documentations and favorable billings so that clearance and collection can be swiftly done at the customer's end. However if the importing laws of a country requires permit and others (as every country has their own laws and we have to get abide by it) then our shipper in the destination country will notify the buyer to fulfilling the legal steps needed to clear the order from the customs. After releasing it will be delivered at the home/office location of the buyer (the final destination) by the shipper.
You may also contact us in order to know more about the custom rules and formalities for a particular country prior to ordering at customercare@khukurihouseonline.com |
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How do Offer zones work?
1. B1G1: [BUY 1 GET 2 (EXACT ITEM), 2 FOR 4 AND SO FORTH
]
- Click โB1G1โ link in home page {khukuri/s under the link will appear (if available)}
- Click โAdd to Cartโ button to order or click โMore Info โ to get detailed information and click โAdd to Cartโ
- Please follow the steps of โHow to Order and Pay Onlineโ as given above
Note: Any product added through B1G1 FREE offer into the cart will be auto doubled by KHHI when processing the order (For instance, 1 x โJungleโ added in cart through B1G1 means 2 x Jungle will be processed and delivered by KHHI)
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2. Discount zone: [BUY AT WHOLESALE RATE]
- Click โDiscount Zoneโ link in home page {khukuri/s under the link will appear (if available)}
- Click โAdd to Cartโ button to order or click โImage of the product โ to get detailed information and click โAdd to Cartโ
- Please follow the steps of โHow to Order and Pay Onlineโ given above
Note: Any product under Discount Zone is offered at special discounted rates. The price marked strikethrough refers to the original cost of the product. |
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Which cards are acceptable for online payment?
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How can I pay for a custom design order?
(You need to contact KHHI first by filling in the โ Design Your Kukri โ link and KHHI will follow up the custom order with accordance to your requirements. For payment please follow the steps below)
- Visit the link provided below:
http://www.thekhukurihouse.com/offers/lifetime_discount/design_payment.php
- Fill in the fields with your respective details with the amount as finalized by KHHI
- If all is fine, click โSubmitโ button for making the payment or click โResetโ button to edit the details.
- If you have a Paypal account, simply log in to your Paypal account, carefully review the โReview your paymentโ page and click โPay nowโ button. If you donโt or you want to use your credit or debit card then click โContinueโ
- Fill in your paying Credit or Debit card's details and click โReview Order and Continueโ button to pay for the order
- If your online transaction is a success then โReturn to Merchantโ link will appear, click it to return to the KHHI's site.
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| Can I change the language of the site? |
- Click respective Flag icon link for the preferred language
Note: Spanish, Italian, French, Portuguese, Arabic, Japanese and Korean languages are currently listed |
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Which currencies are accepted? |
- Australian Dollar
- Canadian Dollar
- Czech Koruna
- Danish Krone
- Euros
- Hong Kong Dollar
- Hungarian Forint
- New Zealand Dollar
- Norwegian Krone
- Polish Zloty
- Pounds Sterling
- Singapore Dollar
- Swedish Krona
- Swiss Franc
- U.S. Dollar
- Yen
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| I'd like to know more about KHHI's online policies |
- Click preferred policy link (right mid side) in home page
Note: Click the appropriate links each time for respective policies |
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| How do I chat online with KHHI? |
- Click โChat Onlineโ link (Bottom right) in home page
- Wait for few seconds until you are connected
- Edit your nickname(if necessary)
- Type your messages and hit enter to send
Note: You can contact KHHI instantly (10 am to 6 pm), except Saturdays |
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Can I ship to APO or POB Addresses? |
Delivering to โMilitary (APO) Addressโ overseas is possible. KHHI uses EMS Nepal to get this done as it works better with APO addresses. However having said that, the only problem with the APO address is that once KHHI's shipper delivers it to the concerned place then the status afterwards of the order is unknown to KHHI. Military mailing depart handles it in its own way so KHHI cannot be very sure on it whereabouts. KHHI would therefore recommend a โStandard US Addressโ in which each and every move of the order can be traced. Nonetheless if you insist on APO address then KHHI has no problem at all. KHHI has done it in many occasions and all have been successfully delivered. |
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