How an order is handled:
Each online sale paid/processed through the site will be acknowledged by khonline.com on the following business days. The mail will include topics like payment, sold item/s name, quantity, time frame, forwarding, delivery time and others as necessary. khonline.com will update the customer in a regular basis on the status of the order. The tracking number of the order will be mailed to the customer after forwarding it to courier agent as specified in the sales acknowledgement mail.
Delivery & time frame:
This entirely depends on the type and availability of the product that is ordered.
Nonetheless, we assure you that our processing, forwarding and deliver activities would be
from 10-12-15 days at maximum or much earlier at most cases or unless our activities are badly disrupted.
Having said that because of excessive orders and since all KHHI’s knives are skillfully handmade investing
time the delivery time frame has been temporarily extended to 25-30
days until KHHI recovers from it. Our shipping/forwarding partners are DHL, TNT and FedEx.
* Order processing + forwarding = 6-7 days
* Legal procedures (formalities + documentation) = 1 day
Shipping (source to destination) = 3-7 days
• Temporarily time taken at present = 25-30 days
Incase of order confusion, khonline.com will first contact the buyer and confirm the product type that is actually ordered before forwarding. We will then acknowledge the sale, confirm payment, process the order and forward towards the destination. We will immediately contact you if an order seems confusion to avoid any delay and future tension at later stages.